Refund Policy
Last Updated: 16-04-2026
This Refund Policy governs all transactions made on Frontlines EduTech Private Limited ("Frontlines EduTech", "we", "our", or "us"). Our digital products and learning services are typically accessible immediately after successful payment. We aim for complete transparency, so please read this policy carefully before making a purchase.Frontlines EduTech Private Limited
1. Refunds for Digital Courses (7-Day Refund Window)
Frontlines EduTech offers refunds only within 7 days from the date of purchase and only if access to the course has not been extensively used.
You may request a refund within 7 days if:
- You are not satisfied with the course
- You wish to cancel the purchase due to a change of mind
- You have not violated any usage or access rules
- Your request complies with applicable laws and this policy
Once the 7-day period has passed, no refunds or cancellations will be issued under any circumstances, except where legally required.
This applies to:
- Online courses and learning programs
- Live or instructor-led sessions
- Downloadable materials and recordings
- Subscription plans
- Digital tools, tests, or academic modules
Please review all course details, previews, curriculum, and FAQs before purchasing.
2. Limited Exceptions
Outside the standard 7-day refund period, refunds will only be processed in the following special cases:
- Duplicate payments for the same course
- Technical issues or payment errors that prevent access to the purchased product, verified by our support team
- Fraudulent transactions, confirmed after internal review and payment gateway investigation
- Refunds mandated by Indian law or regulatory requirements
Any exception-based refund request must include valid evidence and supporting documents.
3. Refund Method and Timelines
If a refund request is approved:
- Refunds are processed only to the original payment method (UPI, card, bank, wallet, etc.)
- Refunds are initiated through our payment partner (e.g., Razorpay)
- Indicative timelines (subject to bank/payment provider policies):
- Net Banking / UPI: 2–5 business days
- Credit / Debit Cards: 5–10 business days
- Wallets: 1–3 business days
Actual settlement time depends entirely on your payment provider or issuing bank.
4. How to Request a Refund
To initiate a refund, please email us at:
Email: support@frontlinesedutech.com
Subject: Refund Request – [Order ID / Transaction ID]
Please include:
- Your registered name and email
- Order ID / Transaction ID
- Date of purchase
- Reason for refund request
- Proof of payment (screenshot if possible)
- Any relevant error messages or issues
We aim to acknowledge valid refund requests within 3 business days and process the refund as per our policy and payment-gateway compliance.
5. Payment Gateway and Banking Compliance
Frontlines EduTech processes payments via reputable payment gateways and banks. All refunds, chargebacks, and dispute resolutions follow:
- Payment gateway policies (e.g., Razorpay)
- Partner banks' dispute guidelines
- Indian law
- RBI rules and digital transaction standards
We may share relevant transaction details with the payment gateway or bank solely for the purpose of resolving refund or dispute claims.
6. Updates to This Policy
This Refund Policy may be updated periodically to reflect changes in:
- Legal requirements
- Banking or payment norms
- Our services and offerings
The most recent version will always be published on this page with the updated date.
7. Contact Us
For any questions or refund-related concerns, you may reach us at:
Frontlines EduTech Private Limited